Definitions

• ''SmartFleet™'' is a program designed as a fleet management tool and targeted to vehicle fleets in India by Bharat Petroleum Corporation Limited, hereinafter called as ''BPCL''.
• ''BPCL RO'' means select BPCL Retail Outlets (petrol pumps) at which the SmartFleet Card will be accepted.
• ''Member” means a member of the SmartFleet Program on approval, which is, any business entity controlling a fleet of vehicles.
• ''Card” refers to the SmartFleet Card
• ''Vehicle” refers to any fuel consuming unit.
• ''Petromiles™” means the points given to a member for utilizing the services or facilities offered by BPCL or its Service Partners as specified in the program from time to time.
• ''Service Partners” refers to all the partners that offer services, benefits, Petromiles, redemptions or any facilities and arrangements to the members of the SmartFleet Program.
• ''Credit Partner” would mean and include service providers of the credit facility for the SmartFleet Program.
• ''Rewards” are the rewards that a member can avail of through exchange of their Petromiles.
• ''SmartFleet Member Service Centre” is the dedicated Centre for members’ queries related to the SmartFleet Program.
• ''Service Provider” refers to outlet and agencies other than BPCL ROs at which the SmartFleet Card will be accepted and with whom BPCL and or the Credit Partner has entered into an arrangement for acceptance of the card.

Membership & Enrollment

1. Any business entity or individual with fleet vehicles can enroll into the SmartFleet Program. Apart from fleet owner’s corporate customers with gifting or fuel requirement for their vehicles and / or employees & non-fleet customers with regular bulk fuel requirements for their machines, equipment, DG Sets etc. also can get enrolled into this program.
2. There is no membership fee for the program. However cost for every physical card is Rs.50/- and Nil for Virtual Card. BPCL Reserves the right to revise the cards fees as necessary from time to time.
3. Any individual designated by the member for using the SmartFleet Card must be above 18 years of age.
4. Fleet can comprise all types of vehicles.
5. The SmartFleet card can be used only for the purchase of items activated on the card.
6. Applicants can apply for the pre-paid and / or credit facility on the card.
7. KYC for all online applications need to be completed on completion of fleet account creation (FAID). Fleet account shall not be able to do sale transactions unless KYC is completed.
8. BPCL reserves the right to grant or refuse membership to SmartFleet Program.
9. SmartFleet applicants must specify the items to be purchased at the BPCL RO / Service Provide against each Fleet Card in his web portal / App.
10. Each business entity will be given only one card per vehicle.
11. It will be endeavored to deliver the cards to the member within 21 working days of receiving a completed a request through web portal. BPCL will not be liable for any delay in delivery or due to any other reasons
12. The member should take adequate precautions to protect the cards and prevent damage.
13. Should a card be lost, a fresh on line application can be made for a new one on payment. Cost for every physical card is Rs.50/- and Nil for Virtual card.
14. Member needs to create card pin through activate card option provided in the web portal. Member shall be able to change the pin as and when required through customer portal.
15. Any liability arising due to card loss, misuse, or out of sharing of PIN consciously or otherwise, would render the member liable for all losses.
16. The loss of the card should be intimated to BPCL immediately and BPCL shall arrange to hotlist the subject card within 48 hours. The member has also got the option to hotlist the card in their portal. However, BPCL will not be liable for any misuse whatsoever during the interim period.
17. Any change of information as provided in the SmartFleet On line Application must be notified to SmartFleet Member Service Centre in writing.
18. The SmartFleet Program has no predetermined termination date and may continue until such time as BPCL decides to terminate the Program, at any time, with or without notice.
19. Validity of Non Active Members in the SmartFleet Program would be 3 years from date of Fleet account creation / Last Transaction.
20. All communication will be sent to the address given during the SmartFleet Application Request and it is the responsibility of the member to inform SmartFleet Member Service Centre about any changes in the address.
21. All communication will be deemed to have been received by the member and BPCL bears no responsibility for communication not received or lost in the mail or courier.
22. The member permits BPCL to use the information provided in the SmartFleet Online Application Request for issuance of the card in marketing activities, but would ensure confidentiality.
23. For safety / security reasons, BPCL, at its discretion, may stipulate the minimum and the maximum value up to which automotive fuels and lubricants may be purchased in any Transactions and further stipulate minimum and maximum value of such Transactions in a given calendar day and the same shall be binding on the Card member.
24. The Card member agrees to provide relevant information and documents required by BPCL and to furnish BPCL with any documents from time to time as and when demanded. The Card member also agrees to co-operate with BPCL in any investigation, or prosecution arising out of and in connection with the use of the Card
25. The Card member agrees that he shall bound by all such other terms and condition as may be further specified by BPCL from time to time
26. BPCL may close the Card account at its discretion, with or without cause / reasons and without any liability on its part. The Card member will remain liable for all Charges incurred and due on the Card up to the date of closure even after the Card account is closed, until such dues are settled by the Card member. Similarly, the Card member shall also remain liable for transactions undertaken on the Card, if any, whether deliberately or otherwise and shall reimburse forthwith to BPCL all such dues
27. Account which has not been in use (i.e., Nil financial transactions for purchase of fuel) continuously for three years shall be closed suo moto by BPCL with / without any further notice to the Member. Upon such closure of Account, Loyalty Points / Petromiles, if any, will lapse immediately and are not refundable. If there are any funds available, the same shall be refunded to the account holder only if proper claim is lodged by the Member and only after thorough scrutiny of the Account. No interest charges or any charges for delay in refund settlement shall be payable by BPCL.
28. The Card member can also the close Card account with or without cause / reasons and without any liability on the part of BPCL of whatsoever nature, in which case, the Card member will notify BPCL of the closure. The Card should not be used thereafter. The Card member will however remain liable for all charges incurred and due on the Card till the date of such closure/cancellation of Card. Loyalty Points/ Petromiles, if any, will lapse immediately and are not refundable.

Loading & Payment - CMS

1. The account will have the electronic equivalent of cash loaded on the central account, which will be referred to as e-cash or CMS.
2. Members have the CMS uploading facility thru Banking (virtual account) and thru his own SmartFleet Portal using Credit Card / Debit Card / Net banking / UPI.
3. The amount to be loaded can also be deposited with the dealer of the BPCL RO having CMS upload facility or at selected branches of participating banks.
4. Instrument deposits at the bank branch would be subject to banking & RBI norms.
5. In case of any bank charges w.r.t. clearing of instruments, the amount shall be charged against the central account.
6. All deposits into the bank must bear your CMS account number (i.e. Corporate ID/FAID).
7. In the event of CMS account number not being specified, credit shall not be transferred to the central account.
8. Credit shall be affected to the central account after receipt of clear funds into BPCL’s account.
9. The e-cash or CMS Balance is a payment towards future purchase.
10. No interest shall be payable to the Card Member on the balance available in the Card.

Loading & Payment - Credit Wallet

1. The terms and conditions for the credit component shall be as defined and outlined by the Credit Partner in addition to the terms and conditions mentioned here.
2. Overall credit limit set for each member will be authorized by the Credit Partner of the SmartFleet Program.
3. There will be maximum credit limit set per day for each card, as defined by the Credit Partner.
4. On crossing the overall credit limit, all the cards belonging to the Member will be blocked, and reactivated only when payment is received.
5. Use of the credit facility provided by Credit Partner is at the sole discretion of the member and will be in accordance with the terms and conditions specified by them and BPCL is not in way connected with or liable for the said service or commitments as may be made by Credit Partner in the providing of these services.
6. BPCL shall not be liable for any act of omission or otherwise of the Credit Partner without limitation, resulting in non-acceptance of the BPCL SmartFleet credit pouch or any statement or communication made in connection therewith or any defect or deficiency in credit services provided.
7. The Credit Partner is at liberty to block or reactivate any or all the cards that have been issued to a member and the member shall not hold BPCL liable for any loss or otherwise suffered by the member.

Program Currency and Accruals

1. The Program currency will be Petromiles.
2. SmartFleet Program membership entitles members the right to earn Petromiles, which can be redeemed for Rewards in accordance with the Terms and Conditions of the Program.
3. Petromiles can be earned only at participating SmartFleet outlets. The list of participating SmartFleet outlets is subject to change at any time, without notice. The latest list of participating SmartFleet outlets can be viewed at the website of the program.
4. Petromiles will be earned on transactions and are liable to change. The details of the Petromiles earned on transaction would be available on request.
5. Subject to the Member's membership to the SmartFleet Program being valid, the Petromiles that have been earned in a financial year, are valid for a period of 3 financial years from the beginning of the next financial year. (Financial year refers to the period of 1st April to 31st March)
6. Accrued Petromiles do not constitute property of the members.
7. Petromiles issued have no monetary value and cannot be bartered or sold by members for cash at any point of time. These Petromiles may only be exchanged for rewards or benefits on offer through SmartFleet Program.
8. Any Petromiles or benefits which BPCL deems to have been transferred, sold or assigned in violation of Program rules may be confiscated or cancelled.
9. Any fractional Petromiles earned will be truncated to the nearest integer. For example, if a member earns 125.90 Petromiles from a transaction, it will be rounded off to 126 Petromiles, but if he earns 125.4 Petromiles it will be treated as 125 Petromiles.
10. If a member believes he or she has not received Petromiles for any transaction, or any partner Petromiles, he or she must submit a written request for such credit(s) to the SmartFleet Member Service Centre together with the original invoice of the Card transaction and/or partner coupon as appropriate. No Petromiles will be given for failure to supply the original invoices.
11. For the members’ protection, the member should retain all original documentation until the point credit has appeared on the Petromiles Statement. Requests must be received by the SmartFleet Member Service Centre within four months from the date of activity.

Redemptions

1. SmartFleet Program membership entitles members the right to earn Petromiles, which can be redeemed for Rewards in accordance with the Terms and Conditions of the Program.
2. Petromiles can only be redeemed for Rewards by members who have completed their KYC and subject to Approval by Fleet Managers or the designated individual(s) in organization and also as per Terms and Conditions of the organization.
3. Petromiles earned in the SmartFleet Program cannot be redeemed for Rewards in the PetroBonus scheme or any other scheme.
4. Accumulation of Petromiles will cease immediately on termination of Program. However, members will be given six (6) months notice from the date the Program termination is announced to redeem a desired reward.

Benefits

1. A number of services and benefits are available to members of the SmartFleet Program. These benefits are offered solely at the discretion of BPCL.
2. Reports for SmartFleet members on transactions , Petromiles earned, Redemption etc.. is available on their respective customer portal.
3. In addition, BPCL partners may from time to time offer benefits to SmartFleet members, and these will be intimated to the members from time to time.
4. Should a participating partner improperly deny a member a benefit, BPCL will not be liable to compensate the member for the same.

General

1. BPCL reserves the right to discontinue SmartFleet membership to any member who appears to be using the program in a manner inconsistent with the Terms and Conditions or intent of the Program or any portion of the Program, including, but not limited to, reward redemption. BPCL also reserves the right to discontinue membership for any member who acts in a manner inconsistent with local or state laws, statutes or ordinances. Discontinued membership may result in the loss of all accumulated Petromiles and the cancellation of all Rewards, benefits and privileges.
2. All interpretations of Program rules shall be at the sole discretion of BPCL.
3. Any member who has not transacted for six consecutive months will be removed from the list of active members.
4. BPCL reserves the right to add, modify, delete or otherwise change any of the rules, conditions, benefits, rewards or reward level pertaining to the Program at its sole discretion, with or without notice, even though changes may affect the value of Petromiles or rewards already accumulated. For example, BPCL may increase or decrease the Petromiles required for a reward or limit the number of participating outlets for a particular reward.
5. The Program and any benefit, offering or the like relating to the Program, shall not be construed as to constitute a contract or otherwise establish a contractual relationship between BPCL and any SmartFleet Member.
6. Nothing in the BPCL SmartFleet Program rules is intended or shall be construed to create or establish any agency, partnership or joint venture relationship between BPCL and the members and partners.
7. Each member is responsible for remaining knowledgeable as to the Program rules and as to the number of Petromiles in his or her account. BPCL will send correspondence to members to advise them of matters of interest, including notification of program changes and statements on request . However, neither BPCL, its subsidiaries, affiliates or allied companies or program management service providers or the owners of participating outlets or companies participating as partners in the program will be liable for any failure to do so and will not be responsible for correspondence lost or delayed in the mail. The latest terms and conditions shall be available on request or can be viewed on the website of the program.
8. Terms and conditions of SmartFleet Program are governed by the laws of the Republic of India and will be restricted to the Mumbai jurisdiction under the Mumbai High Court.
9. On expiry of the membership to the SmartFleet Program, the member will be given a period of three (3) months to utilize any balances that may exist on the account, after which the balances will lapse and cannot be utilized.
10. If you contact us by telephone we may record or monitor calls in order to avoid possible misunderstandings and help maintain customer service.

Set Off & Lien

1. Notwithstanding anything contained herein or in any Law for the time being in force, BPCL shall have a lien over all the assets of the Card member in BPCL’s control and a right to set off any money or value of benefits due to Card member against any monies due to BPCL by the Card member and to combine all accounts of the Cardholders for recovery of BPCL dues

Partial Invalidity

1. If any provision of the Terms and Conditions becomes inapplicable or unenforceable for any reasons, the other Terms and Conditions shall be valid and enforceable